Service Request Ticket

Service Request Information

CONTACT	Name	Willard, Jennifer	Date	Aug 23, 2018 01:18 PM
	Department	Criminal Justice	Phone	88733
	Location		Email	willardj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130734 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35D6M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35D6M02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:99:CF:9C

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Aug 27, 2018 04:41 PM	Brought back loaner 20130121	Add Attachment
Gino Salazar	Aug 27, 2018 04:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Aug 27, 2018 04:36 PM	She's good to go!	Add Attachment
Alix Karkanen	Aug 27, 2018 02:31 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Alix Karkanen	Aug 27, 2018 02:31 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Alix Karkanen	Aug 27, 2018 02:31 PM	Please deliver this when you can!	Add Attachment
Reggie Johnson	Aug 24, 2018 03:38 PM	is sitting in outbox	Add Attachment
Reggie Johnson	Aug 24, 2018 01:03 PM	20130734 is prepped and ready for delivery	Add Attachment
Peter Puettmann	Aug 24, 2018 11:35 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Peter Puettmann	Aug 24, 2018 08:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 24, 2018 08:07 AM	Adding this to to SR#68893	Add Attachment
Brighton Bohnenkamp	Aug 23, 2018 04:29 PM	Also has ink cartridge for us to recycle when we drop off laptop	Add Attachment
Brighton Bohnenkamp	Aug 23, 2018 03:02 PM	Will need to access banner on new machine and won't be back in her office until Monday 8/27	Add Attachment
Brighton Bohnenkamp	Aug 23, 2018 01:18 PM	Jennifer needs her machine to be reimaged and a loaner with adobe pro to use while its being imaged	Add Attachment