Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Aug 23, 2018 04:53 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170274 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	4CKTHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CKTHL2	Location	Replacement Lab Computers
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0C:60:C8

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 05, 2018 04:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 05, 2018 04:31 PM	Brought back loaner.	Add Attachment
Shina Oladiti	Sep 05, 2018 04:31 PM	Machine setup	Add Attachment
Gino Salazar	Aug 31, 2018 10:25 PM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	Aug 31, 2018 10:25 PM	This is on your desk, thank you for the help!	Add Attachment
Reggie Johnson	Aug 30, 2018 12:10 PM	PC is prepped and ready for delivery	Add Attachment
Gino Salazar	Aug 29, 2018 08:16 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gino Salazar	Aug 29, 2018 08:16 AM	Sorry updated wrong SR	Add Attachment
Gino Salazar	Aug 29, 2018 08:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Aug 29, 2018 08:15 AM	This one is good!	Add Attachment
Gino Salazar	Aug 28, 2018 08:09 AM	Fixed now, just needs to be imaged with windows 7	Add Attachment
Gino Salazar	Aug 24, 2018 02:58 PM	Loaner is setup in the station and good for use! Also forgot to add that it was DFSC 101 Lab Station 7	Add Attachment
Bradley Karkanen	Aug 23, 2018 04:58 PM	The loaner is in Gino's chair	Add Attachment
Bradley Karkanen	Aug 23, 2018 04:57 PM	I will try and figure out the partitioning issue on 20170274 in the morning	Add Attachment
Bradley Karkanen	Aug 23, 2018 04:56 PM	Assigning Loaner 20121092	Add Attachment
Bradley Karkanen	Aug 23, 2018 04:53 PM	Computer won't image needs a loaner put in place	Add Attachment