Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Aug 24, 2018 09:53 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180228 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	76C3HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	76C3HQ2	Location	under tech desk - waiting for wipe
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:AF:17

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Sep 30, 2019 09:06 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Sep 05, 2018 08:18 AM	Task reassigned to Nathan Sauer.	Add Attachment
Shion Wakita	Sep 04, 2018 01:33 PM	Picked up the PC from	Add Attachment
Reggie Johnson	Sep 04, 2018 12:40 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Aug 28, 2018 10:16 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Reggie Johnson	Aug 28, 2018 10:16 AM	Set up is complete, ready for delivery.	Add Attachment
Reggie Johnson	Aug 24, 2018 04:31 PM	imaging on small stand up desk	Add Attachment
Megan Thibeault	Aug 24, 2018 03:55 PM	Task reassigned to Reggie Johnson.	Add Attachment
Jacob McMurrin	Aug 24, 2018 09:53 AM	NEW EQUIP SETUP: Dell computer W#20180228 to Old PE 202 for smart classroom upgrade. Equipment is located in ITC 008 on counter. Notes to Tech: Needs Smart Classroom Image	Add Attachment