Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Aug 24, 2018 11:54 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180237 (opens in a new window)	Bldg/Room	NS 004
	Service Tag	7655HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7655HQ2	Location	Smart Classroom Instructor Station
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:9D:06

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Oct 01, 2018 08:39 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Sep 05, 2018 08:18 AM	Task reassigned to Nathan Sauer.	Add Attachment
Shion Wakita	Sep 04, 2018 01:33 PM	Picked up the PC	Add Attachment
Reggie Johnson	Sep 04, 2018 12:40 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Aug 28, 2018 10:15 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Reggie Johnson	Aug 28, 2018 10:15 AM	PC is set up and ready for delivery	Add Attachment
Reggie Johnson	Aug 24, 2018 04:41 PM	imaging on small stand up desk	Add Attachment
Megan Thibeault	Aug 24, 2018 03:56 PM	Task reassigned to Reggie Johnson.	Add Attachment
Jacob McMurrin	Aug 24, 2018 11:54 AM	NEW EQUIP SETUP:Dell OptiPlex computer W#20180237 to NS 004 for smart classroom upgrade, equipment is located in ITC 008 on counter tops. Note to tech: Needs smart classroom Image	Add Attachment