Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Aug 24, 2018 12:44 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180202 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	7644HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7644HQ2	Location	SCCM Test Workstation 01
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:AF:64

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	swakita14@wou.edu	88925

Entered by	Date	Memo
Shion Wakita			Email Public
Entered by	Date	Memo
Shion Wakita	Mar 22, 2019 03:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shion Wakita	Mar 22, 2019 03:46 PM	All PC's installed	Add Attachment
Shion Wakita	Mar 21, 2019 04:18 PM	All PC besides MOD (101,102,103,107) & OMA (101,103) have been installed OMA 102 PC -> ED217 temp	Add Attachment
Shion Wakita	Sep 24, 2018 08:05 AM	All PC's in HWC, NS, OPE have been replaced	Add Attachment
Megan Thibeault	Sep 12, 2018 01:22 PM	Task reassigned to Shion Wakita.	Add Attachment
Shion Wakita	Sep 07, 2018 02:33 PM	All the HSS PC’s have been replaced	Add Attachment
Reggie Johnson	Sep 04, 2018 12:43 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Sep 04, 2018 12:43 PM	35 smart-room PC's imaged, set up and ready to deliver. 5 other PC's have their own SR ticket, 68910, 68919, 68921,68922,68925	Add Attachment
Reggie Johnson	Aug 28, 2018 08:20 AM	Google sheet to track completed smartroom PC's. https://docs.google.com/spreadsheets/d/1NnLM3VsbeVKB fzCnW1zAFXq-MIyth7bsaNkVX-gMmKU/edit?usp=sharing	Add Attachment
Megan Thibeault	Aug 24, 2018 03:57 PM	Task reassigned to Reggie Johnson.	Add Attachment
Jacob McMurrin	Aug 24, 2018 12:44 PM	NEW EQUIP SETUP:new Dell computers W#20180202 - W#20180241 40 smartroom CPU. Each assingned a room, there is a list attached for where the Computers are going. The equipment is in ITC 008 under the shelf.	Add Attachment