Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Aug 24, 2018 01:52 PM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121250 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	G44GMX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:29:76:6B
	Wireless NIC	0C:84:DC:8E:34:B5
	Bluetooth NIC	24:FD:52:34:F2:29

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Aug 24, 2018 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Aug 24, 2018 02:27 PM	Ran windows update troubleshooter and then ran windows updates, it seemed fine now	Add Attachment
Megan Thibeault	Aug 24, 2018 01:54 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Emma Feldman	Aug 24, 2018 01:53 PM	**This is an email** I'm here until 5, but please let me know when they are coming to make sure I am in the office Phone: 503-838-8421	Add Attachment
Emma Feldman	Aug 24, 2018 01:52 PM	**This is an email** Hi there, We have a laptop in WH 106 that says it is updating but it doesn't seem to be moving/changing. It is 20121250. Thanks for your help, Kathy	Add Attachment