Service Request Ticket - # 68933

Service Request Information

CONTACT Name Willard, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2018 08:36 AM
Department Criminal Justice Phone 88733
Location Email willardj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130121[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9NBF8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 9NBF8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091491

Wired NIC B8:CA:3A:8A:F6:5E

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 29, 2018 08:16 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 29, 2018 08:16 AM 
This one is good!
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Gino Salazar Aug 27, 2018 04:43 PM 
Task reassigned to Giovanni Salazar.
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Gino Salazar Aug 27, 2018 04:43 PM 
Will reimage this device
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Megan Thibeault Aug 27, 2018 08:36 AM 
Sophos Central Event Details for Western Oregon
University

What happened: We could not clean up a threat.

Where it happened: W20130121

Path:
C:\ProgramData\Oracle\Java\installcache\bspatch.exe

What was detected: ML/PE-A

User associated with device: MASH\willardj
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