Service Request Ticket - # 68934

Service Request Information

CONTACT Name McMurry, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2018 08:37 AM
Department Human Resources Phone 89373
Location Email mcmurryj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130125[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 9N9D8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091491

Wired NIC B8:CA:3A:8A:E1:0E

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Aug 27, 2018 11:26 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Aug 27, 2018 11:26 AM 
This has been fixed.
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Megan Thibeault Aug 27, 2018 08:59 AM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault Aug 27, 2018 08:53 AM 
Hello,

I am working on a loaned computer in ADMIN 206. I
am unable to get into Banner, because the Java is
out of date. I have attempted to update it, but I
have been blocked from doing so.

Thank you,
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Megan Thibeault Aug 27, 2018 08:37 AM 
Sophos Central Event Details for Western Oregon
University

What happened: We could not clean up a threat.

Where it happened: W20130125

Path:
C:\ProgramData\Oracle\Java\installcache\bspatch.exe

What was detected: ML/PE-A

User associated with device: MASH\mcmurryj
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