Service Request Ticket - # 68937

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2018 10:14 AM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170674[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W2479HV29 Location Mac Loaner Box

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:A1:AC:99


Bluetooth NIC 8C:85:90:A1:70:2C

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Tricia Flaherty Sep 05, 2018 11:40 AM 
she was brought W#20170674[Edit Inv] instead of 20170673[Edit Inv] so I am 
swapping inventory records  to correct the mistake.
 Add Attachment
Gino Salazar Aug 31, 2018 02:08 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gino Salazar Aug 31, 2018 02:08 PM 
She's good to go!
 Add Attachment
Gino Salazar Aug 29, 2018 09:25 AM 
10am friday,
Add Attachment
Gino Salazar Aug 27, 2018 04:49 PM 
Still needs additional software
 Add Attachment
Gino Salazar Aug 27, 2018 04:46 PM 
Just got done getting sticked
 Add Attachment
Megan Thibeault Aug 27, 2018 01:20 PM 
Jaclyn
503-975-1883
Add Attachment
Megan Thibeault Aug 27, 2018 01:20 PM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Jacob McMurrin Aug 27, 2018 10:14 AM 
NEW EQUIP SETUP:  Apple 13-inch MacBook Pro 
W#20170673[Edit Inv] to RWEC 115 for Jaclyn Hernandez to RWEC 
115. 
Notes to tech: Jennifer Keen says she already has email but 
Tricia could not confirm that as of 8-24-2018. 
Contact Jennifer to arrange for setup last week of august.
Add Attachment