Service Request Ticket

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Service Request Information

CONTACT	Name	Pratt, Kristen	Date	Aug 27, 2018 10:24 AM
	Department	Education & Leadership	Phone	89221
	Location		Email	prattk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170679 (opens in a new window)	Bldg/Room	RWEC 133
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80KFJ1G9	Location	Kristen Pratt, TT Asst Professor
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; ATLAS.ti 8 for MAC Educational Single User VISA2018007864; EndNote X9 MAC/WIN license UCS2018008743 MAR2019 SR# ;
	Wired NIC	78:7B:8A:C7:3E:B1
	Wireless NIC	24:F6:77:02:F7:C0
	Bluetooth NIC	24:F6:77:02:F7:C1

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Sep 12, 2018 04:42 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Erika Enriquez	Sep 12, 2018 04:42 PM	delivered	Add Attachment
Tricia Flaherty	Sep 12, 2018 12:14 PM	I let Jennifer Keen know that you are already in contact with Kristen Pratt **This is an email** On 9/12/18 11:59 AM, Jennifer Keen wrote: > Hi Tricia, > > I wanted to let you know that Kristen Pratt is all moved into her office (RWEC 133) and ready to receive her computer. > > Please have UCS work directly with Kristen (prattk@wou.edu) to confirm a time that she will be on campus. > > Thank you so much. > Jenn >	Add Attachment
Erika Enriquez	Sep 12, 2018 10:37 AM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Sep 12, 2018 10:35 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Sep 12, 2018 10:34 AM	computer will already be setup in office	Add Attachment
Erika Enriquez	Sep 12, 2018 08:29 AM	just will be giving her admin rights, setting up copier for her	Add Attachment
Erika Enriquez	Sep 12, 2018 08:28 AM	**This is an email** Hello Erika. How about we do that then? How about we set it up this week and then next week, I am on campus Mon-Thursday. So Let's plan next Monday around 11:30 to do the rest? Will the work for you? ~Kristen	Add Attachment
Erika Enriquez	Sep 11, 2018 02:28 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Erika Enriquez	Sep 11, 2018 02:28 PM	**This is an outgoing email** Hi Kristen, I need some additional information regarding service request #68938 Description: NEW EQUIP SETUP:iMac W#20170679 with Atlas.ti to RWEC133 for Kristen Pratt NEW T/TT (order#10699) This is all set up and ready to be delivered to you. Please let us know when would be a good time to deliver this for you. Also, please save anything important to your H-drive prior to the delivery. Thank you, Erika	Add Attachment Public
Erika Enriquez	Sep 10, 2018 04:41 PM	updating...	Add Attachment
Erika Enriquez	Sep 10, 2018 01:30 PM	imaging...	Add Attachment
Tricia Flaherty	Sep 06, 2018 02:02 PM	Jennifer Keen asked that you make sure she gets access to two printers in Ed & Leadership setup on this iMac desktop	Add Attachment
Tricia Flaherty	Sep 06, 2018 01:16 PM	Contact changed from Jennifer Keen to Kristen Pratt.	Add Attachment
Tricia Flaherty	Sep 06, 2018 01:16 PM	Contact changed from Jennifer Keen to Kristen Pratt.	Add Attachment
Tricia Flaherty	Sep 06, 2018 01:16 PM	she has account and room is RWEC133 call Jennifer Keen if you need phone number contact. Kristen can be contacted directly to arrange for final setup and delivery of her workstation	Add Attachment
Tricia Flaherty	Sep 06, 2018 11:13 AM	waiting for room confirmation and account creation	Add Attachment
Tricia Flaherty	Sep 06, 2018 11:12 AM	software installer and license key for ATLAS.ti 8 are at T:\ATLAS.ti\ATLAS.ti_8	Add Attachment
Tricia Flaherty	Sep 06, 2018 10:24 AM	This is not for Jennifer Keen it is for Kristen Pratt and Jennifer Keen is the secondary contact in ED&Leadership	Add Attachment
Jacob McMurrin	Aug 27, 2018 10:24 AM	NEW EQUIP SETUP: Apple iMac computer W#20170679 to RWEC 133 for Jennifer Keen. Equipment is located in ITC 008 on counter. Notes to tech: Still need to download ATLAS.ti software and record on T drive. Also getting ATLAS.ti educational single user license from VISA2018007864 contact Jennifer to arrange for setup.	Add Attachment