Service Request Ticket - # 68939

Service Request Information

CONTACT Name McCarthy, Dan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2018 10:32 AM
Department Humanities Division Phone
Location Email mccarthyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170680[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80LMJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe CC desktop20** (NAMED USER) SEPT2018;

Wired NIC 78:7B:8A:C7:3E:88


Wireless NIC 24:F6:77:01:93:30


Bluetooth NIC 24:F6:77:01:93:31

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Sep 21, 2018 03:48 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Sep 21, 2018 10:15 AM 
Delivered and set up 
M:20180307[Edit Inv] with 
adapter.
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Erika Enriquez Sep 21, 2018 09:06 AM 
Task reassigned to Reggie Johnson.
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Tricia Flaherty Sep 21, 2018 08:54 AM 
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Sep 21, 2018 08:54 AM 
you did not deliver the additional monitor  for Dan.  it is 
still on inventory counter with adapter.  Please read all 
notes before delivery or completing task.  W#20180307[Edit Inv] 
Dell P2418D 
and is with adapter on ITC008 Inventory Counter
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Erika Enriquez Sep 12, 2018 12:55 PM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Sep 12, 2018 12:55 PM 
delivered
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Megan Thibeault Sep 12, 2018 10:47 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Sep 12, 2018 10:38 AM 
by my desk
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Erika Enriquez Sep 12, 2018 10:33 AM 
Task reassigned to UCS Tech.
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Erika Enriquez Sep 12, 2018 10:33 AM 
Status changed from (1) Pending to (2) Scheduled
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Erika Enriquez Sep 12, 2018 10:33 AM 
****This is an email****
Hi Erika,

Great! I will be in my office until 1pm today and
will also be in during the mornings the rest of
the week.

Please let me know what works best.

Thank you,
Dan
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Erika Enriquez Sep 12, 2018 10:08 AM 
****This is an outgoing email****
Hi Dan,

I need some additional information regarding
service request #68939

Description: NEW T/TT HIRE SETUP: Apple iMac
computer W#20170680[Edit Inv] to TODD337  for Dan McCarthy
PSYCH (10762)

This is all set up and ready to be delivered to
you. Please let us know when would be a good time
to deliver this for you. Also, please save
anything important to your H-drive prior to the
delivery.

Thank you,
Erika
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Public
Erika Enriquez Sep 12, 2018 08:23 AM 
updating...
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Erika Enriquez Sep 10, 2018 01:24 PM 
imaging....
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Tricia Flaherty Sep 10, 2018 09:31 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 10, 2018 09:30 AM 
additional monitor has arrived W#20180307[Edit Inv] Dell P2418D 
and is with adapter on ITC008 Inventory Counter next to 
iMac desktop W#20170680[Edit Inv].  I will be creating his Adobe 
Named user account this afternoon.
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Jacob McMurrin Aug 27, 2018 10:32 AM 
NEW EQUIP SETUP: Apple iMac computer W#20170680[Edit Inv] to 
Todd Room not yet assigned. Equipment is located in ITC 
008 on counter. 
Notes to tech: Waiting on Room assingment and Additional 
items- 2nd display & adapter order#10762. Also he will be a 
Adobe Named User ( Once he has an email account). Please 
load the base CC desktop App only and Secondary Contact 
Linda Kunze.
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