Service Request Ticket - # 68940

Service Request Information

CONTACT Name Hopkins, Gareth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2018 10:46 AM
Department Natural Science Division Phone 89395
Location Email hopkinsg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20170681[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80LKJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; EndNote X9 MAC/WIN license UCS2018008042; Camtasia_Ed_2019-Snagit2020Bundle VISA2019010862 MAR2020 eligible for Camtasia 2020 UPG 5-18-2020 TRICIA;

Wired NIC 78:7B:8A:C7:9C:F9


Wireless NIC 24:F6:77:02:F7:C8


Bluetooth NIC 24:F6:77:02:F7:C9


TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public

Entered by Date Memo
Erika Enriquez Sep 19, 2018 05:25 PM
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Sep 19, 2018 05:25 PM
Delivered, but his drives are unable to mount
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Erika Enriquez Sep 18, 2018 11:59 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Erika Enriquez Sep 18, 2018 11:59 AM
****This is an email****
Hi Erika,

Thanks for your email. Unfortunately I am busy the
rest of today, and tomorrow morning, so could you
please deliver the computer tomorrow (Wednesday)
at 3:00pm?

Please note that NS013 is still being renovated,
so my temporary office for Fall term is NS021B.

Thanks,

Gareth
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Erika Enriquez Sep 18, 2018 08:58 AM
****This is an outgoing email****
Hi Gareth,

I need some additional information regarding
service request #68940

Description: NEW T/TT HIRE :Apple iMac compter
W#20170681[Edit Inv] &27in Monitor W#20171317[Edit Inv] w/ Adapter and
ext HD NS013 (10794)

Your MAC is all set up and ready for you. We were
just wondering when you would be available for us
to deliver this? Please save any important files
to you H-drive.

Thank you,
Erika
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Public
Megan Thibeault Sep 17, 2018 06:24 PM
Erika, please contact Gareth tomorrow.
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Megan Thibeault Sep 17, 2018 06:24 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Tricia Flaherty Sep 17, 2018 06:19 PM
when it is ready please call him to arrange setup and 
delivery to NS 021B (interim/temporary office)
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Tricia Flaherty Sep 17, 2018 06:18 PM
****This is an email****
Hello All,

It looks like Natural Sciences is now about all ready for move in, and it was 
suggested that I email you to check on the status of my office computer 
order and arrange for its delivery to my new office sometime this week.

My interim office for Fall term will be NS 021B.

If you could please let me know if my computer and external monitor and 
office phone is ready for delivery and set up, and when that might be 
possible, I would greatly appreciate it.

Thanks so much,

Gareth

_____________________
Gareth R. Hopkins, PhD
Assistant Professor
Department of Biology
Western Oregon University
345 North Monmouth Avenue, Monmouth OR 97361
Office: Natural Sciences 021B
P: 435-799-9169
E: hopkinsg@wou.edu
W: garethrhopkins.wordpress.com
he/his
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Tricia Flaherty Sep 17, 2018 04:03 PM
****This is an email****
Date: 	Mon, 17 Sep 2018 16:00:14 -0700
From: 	Tricia Flaherty 
To: 	Cinda DeVoe 

Cinda,

I have the station in the UCS Tech queue for setup but still need a 
final room delivery location.  Has a room been assigned in NS to 
Gareth Hopkins or is there an alternative location for his station 
to go until an office in NS is ready for him?   As soon as you have 
a room and ready to move in date let me know and I will have the 
UCS techs move forward with the delivery which is currently 
under Service Request # 68940. 

Tricia 
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Erika Enriquez Sep 17, 2018 03:56 PM
installing additional software
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Erika Enriquez Sep 17, 2018 01:53 PM
running upates
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Erika Enriquez Sep 17, 2018 11:09 AM
imaging....
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Erika Enriquez Sep 17, 2018 10:39 AM
Task reassigned to Erika Enriquez.
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Tricia Flaherty Sep 07, 2018 01:27 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 07, 2018 01:27 PM
Please get this iMac imaged and software loaded, the 
location for delivery is not ready yet but we should have 
it ready to go out the door when it is.  At this time I have 
been told it is possibly NS013 but that are is not ready 
yet and I have not received an alternative location.
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Tricia Flaherty Sep 07, 2018 10:59 AM
Addt'l software and serial info is at: 
T:\Endnote\ENDNOTEX9
an external 4TB HardDrive for MAC  for him is also with 
the station.

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Jacob McMurrin Aug 27, 2018 10:46 AM
NEW EQUIP SETUP:  Apple iMac compter W#20170681[Edit Inv] and 
27inch Monitor W#20171317[Edit Inv] w/ Adapter NS UNK TBA. 
Equipment is located in ITC 008 on counter top. 
Notes to Tech: Waiting on room assingnment and additional 
items &Software order#20171317[Edit Inv]. Also he is getting imac 
with 2nd 27inch display ( W#20171317[Edit Inv] ) and adapter. He 
also has software and peripherals on order W#10794 that 
will arrive later and be on seperate SR.
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