Service Request Ticket - # 68941

Service Request Ticket - # 68941

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Service Request Information

CONTACT	Name	Reddan, James	Date	Aug 27, 2018 11:03 AM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	reddanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171045 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSLBRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSLBRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Finale25 license from Music Dept site license SR SEPT2018; WavePad Sound Editor Masters Edition Versions 8.27(FreeUPG 9.01.) WIN VISA2018008159 OCT2018; Provalis Research ProSuite Academic ( includes QDA Miner 5, WordStat 8 & Simstat) VISA2018008158 OCT2018;
	Wired NIC	D8:9E:F3:4B:AA:B5

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	May 29, 2020 01:08 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Tricia Flaherty	Sep 24, 2018 11:15 AM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Tricia Flaherty	Sep 24, 2018 11:15 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Sep 24, 2018 11:15 AM	Need to discuss Keller's station that was APSC213 but is now SH102a by an adjunct according to Julia, should have come back to UCS (EXEMPT)	Add Attachment
Erika Enriquez	Sep 17, 2018 10:30 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Erika Enriquez	Sep 17, 2018 10:30 AM	delivered. Ports need to be activated	Add Attachment
Erika Enriquez	Sep 17, 2018 08:07 AM	**This is an outgoing email** Hi James, Sorry I wasn't able to get your machine to you on Friday. I was out of the office sick. Are you available for me to deliver it today? Thank you, Erika	Add Attachment Public
Erika Enriquez	Sep 12, 2018 10:09 AM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Sep 11, 2018 02:29 PM	By my desk	Add Attachment
Erika Enriquez	Sep 10, 2018 01:43 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Erika Enriquez	Sep 07, 2018 05:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Sep 07, 2018 05:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Sep 07, 2018 05:01 PM	Hi Erika, Thank you! I actually do not have a computer in my office at the moment as I am a new faculty member. I believe there is an old monitor though that can be taken out. I think it can be delivered anytime. The desk that is in the office is going away and I believe my new desk will be set up sometime next week. If you would prefer to deliver it once the new desk is put together, then I believe the end of next week would work. If that doesn't matter, then I will be on campus on Monday if that works. Thank you so much again! James	Add Attachment
Erika Enriquez	Sep 07, 2018 01:56 PM	**This is an outgoing email** Hi James, I need some additional information regarding service request #68941 Description: GFA SETUP Dell OptiPlex new Computer W#20171045 and new Monitor W#20171159 to Room not assigned yet. This is all set up and ready to go for you, please let us know when you are available for us to deliver. Please save anything important to you H-drive. Thank you, Erika	Add Attachment Public
Erika Enriquez	Sep 05, 2018 02:15 PM	imaging....	Add Attachment
Jacob McMurrin	Aug 27, 2018 11:03 AM	GFA SETUP Dell OptiPlex new Computer W#20171045 and new Monitor W#20171159 replacing imac W#20150205 to Room not assigned yet. Equipment is located in ITC 008. Notes to tech: This is a GFA replacment for a T/TT position with new person replacing Keller Coker. Please bring Keller Coker's station W#20150205 back to tricia for GFA redistribution.	Add Attachment