Service Request Ticket - # 68946

Service Request Information

CONTACT Name McKiel, Allen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2018 03:13 PM
Department Library & Media Services Phone 88886
Location Email mckiela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140484[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 2JD6L32 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. 2jd6l32 Location on parts shelf

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073

Wired NIC 34:E6:D7:39:0C:06


Wireless NIC 60:57:18:94:94:A9


Bluetooth NIC 60:57:18:94:94:AD

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Aug 28, 2018 10:18 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Aug 28, 2018 10:18 AM 
The duplex was poking out in the back. Popped it 
back in place and it started working fine again.
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Robbie Downin Aug 28, 2018 09:03 AM 
Task reassigned to Shandelle Pepper.
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Robbie Downin Aug 28, 2018 09:03 AM 
Gave him the new computer, no issues with that 
however the loaner printer he has started 
having problems.
Upon printing it will draw the page back in and 
get stuck halfway, then switch the orange 
warning light on. It's a Xerox 3250.
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Robbie Downin Aug 27, 2018 04:39 PM 
****This is an outgoing email****
Hi Allen,

We were just following up with you regarding a 
service request that we have for you.  (#68946)

Description: laptop is dead

Turns out your laptop had an issue with the 
motherboard, so we're going to replace it with a 
nearly identical (without the flaw) laptop that we 
had as a spare. Are you fine with us upgrading you 
to Windows 10 or would you prefer to keep Windows 
7?

Thanks,
Robbie Downin
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Public
Robbie Downin Aug 27, 2018 04:33 PM 
Task reassigned to Robbie Downin.
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Robbie Downin Aug 27, 2018 04:23 PM 
Task reassigned to UCS Tech.
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Robbie Downin Aug 27, 2018 04:23 PM 
brought him W#20120219[Edit Inv]
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Robbie Downin Aug 27, 2018 03:40 PM 
Task reassigned to Robbie Downin.
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Alix Karkanen Aug 27, 2018 03:13 PM 
Needs a loaner, laptop screen is dead
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