Service Request Ticket - # 69002

Service Request Ticket - # 69002

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Alapai, Valerie	Date	Sep 04, 2018 11:50 AM
	Department	Financial Aid	Phone	88684
	Location		Email	alapaiv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171324 (opens in a new window)	Bldg/Room	WEL
	Service Tag		Description	Xerox VersaLink C400/DNM Color Laser Printer XPPS
	Serial No.	7HB773021	Location	Student Use
	Model	C400/DNM	Hostname	finaid.wou.edu
	Notes	XPPS PROGRAM for supplies and repair Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages, STUDENT TECH(XPPS); NETWORKED IP ADDRESS:140.211.116.35	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:87:14

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 05, 2018 08:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 05, 2018 08:36 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Sep 05, 2018 08:32 AM	Self Resolved!	Add Attachment
Shina Oladiti	Sep 04, 2018 05:00 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Sep 04, 2018 04:59 PM	Check with her and i was told she is gone for the day.	Add Attachment
Shina Oladiti	Sep 04, 2018 03:23 PM	Task reassigned to Shina Oladiti.	Add Attachment
Robbie Downin	Sep 04, 2018 01:33 PM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Sep 04, 2018 01:33 PM	**This is an outgoing email Hi Valerie, I need some additional information regarding service request #69002 Description: 9/4 after 1pm** Printer isn't logged on We tested the printer and it printed without issues, is there another time that we could send someone down and you can show us what the problem is? Thank you, Robbie, UCS Student Tech	Add Attachment Public
Robbie Downin	Sep 04, 2018 01:29 PM	I went down there and printed fine. The lady at the desk said the person who called in had already left so I couldn't get more information.	Add Attachment
Robbie Downin	Sep 04, 2018 01:21 PM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Sep 04, 2018 01:02 PM	my test print from hood went through?.. I would go get more information from her.	Add Attachment
Emma Feldman	Sep 04, 2018 11:50 AM	She said it is usually good to go in the morning but doesn't seem to be logged on or connected right now. They can't get things to print to it	Add Attachment