Service Request Ticket - # 69014

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2018 04:33 PM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161003[Edit Inv] (opens in a new window) Bldg/Room BELL 123
Service Tag 152ZKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 152ZKH2 Location Shared Office area

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:46:0E:AD

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 10, 2018 11:33 AM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Sep 10, 2018 08:18 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Sep 07, 2018 05:01 PM 
Task reassigned to UCS Tech.
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Erika Enriquez Sep 07, 2018 05:00 PM 
Status changed from (1) Pending to (2) Scheduled
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Erika Enriquez Sep 07, 2018 05:00 PM 
I took today off, so I'm not there to let you in.
I will be there 8:30-4:30, M-F next week.
Everything has been saved to the H-drive.
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Emma Feldman Sep 07, 2018 01:55 PM 
****This is an email****
Thank you for your message.  
I am out of the office Friday, September 7th.
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Erika Enriquez Sep 07, 2018 01:53 PM 
****This is an outgoing email****
Hi Karen,

I need some additional information regarding
service request #69014

Description: BEFORE 9-17 - GFA SETUP:Dell PC
W#20161003[Edit Inv] & monitor W#20161065[Edit Inv] for OS1 Erickson
HSS310 replaces W#20130535[Edit Inv]

This is all set up and ready to go for you, please
let us know when you are available for us to
deliver. Please save anything important to you
H-drive.

Thank you,
Erika
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Public
Tricia Flaherty Sep 06, 2018 04:01 PM 
****This is an email****
On 9/6/18 3:59 PM, Karen Bednarowski wrote:
>
> Hi Tricia,
>
> I wanted to let you know that I won’t be here tomorrow, 
Friday, September 6th.  No one will be here to let your 
tech in to Kimberly’s office – so if you were scheduling to 
have them come tomorrow – please reschedule for next 
week.
>
>  
>
> Thanks!
>
>  
>
> Karen
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Erika Enriquez Sep 05, 2018 02:19 PM 
imaging..
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Tricia Flaherty Sep 04, 2018 04:33 PM 
 They would like to get this replaced prior to Kimberly Erickson/OS1 return the week of September 
17th, She has backed up her files prior to leaving in June so the station can be swapped out for new 
PC desktop. 
OptiPlex 7040 SFF W#20161003[Edit Inv] & monitor W#20161065[Edit Inv] for OS1 Erickson HSS310 replaces 
W#20130535[Edit Inv] 
Karen Bednarowski in Humanities main office is a point of contact for setup and delivery.  
The station is on Inventory Counter in ITC 008 with GFA setup form.
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