Service Request Ticket - # 69046

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 06, 2018 08:25 AM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140297[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GH8PM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH8PM22 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095365

Wired NIC 34:17:EB:D4:99:8D


TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Peter Puettmann May 14, 2019 12:08 PM
shes getting anew pc 
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Peter Puettmann May 14, 2019 12:08 PM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Feb 11, 2019 08:56 AM
talk with our tricia peter! 
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Peter Puettmann Jan 30, 2019 02:03 PM
Priority changed from (1) Highest Priority to (5) Low Priority.
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Megan Thibeault Jan 29, 2019 03:19 PM
Contact changed from Alexis Page to Megan  Eichler.
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Megan Thibeault Jan 29, 2019 03:19 PM
Contact changed from Alexis Page to Megan  Eichler.
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Megan Thibeault Jan 29, 2019 03:19 PM
Contact changed from Alexis Page to Megan  Eichler.
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Megan Thibeault Jan 29, 2019 03:19 PM
Are they replacing this unit? Did you talk to
Tricia about the broken CPU? They have loaner
W20130528 still. 
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Brighton Bohnenkamp Oct 16, 2018 10:38 AM
Status changed from (2) Scheduled to (5) Completed
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Brighton Bohnenkamp Oct 10, 2018 11:19 AM
emailed trisha guy 
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Peter Puettmann Oct 09, 2018 11:50 AM
Task reassigned to Service Request Desk.
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Peter Puettmann Oct 02, 2018 02:32 PM
it only sees the hard drive in some instances like
when you choose your drive in the "one time boot
menu" but otherwise its invisible 
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Peter Puettmann Sep 10, 2018 08:09 AM
image not working. will talk to bradley today 
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Peter Puettmann Sep 06, 2018 08:48 AM
on standup desk. We think hard drive is fried,
trying to image 
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Peter Puettmann Sep 06, 2018 08:26 AM
Task reassigned to Peter Puettmann.
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Brighton Bohnenkamp Sep 06, 2018 08:25 AM
Getting no boot device error and computer wont 
turn on
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