Service Request Ticket - # 69071

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 07, 2018 10:24 AM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140869[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag JXB4D42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. JXB4D42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:6A:06

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 12, 2018 08:15 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 12, 2018 08:15 AM 
went back and checked for more malware and was clean.
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Gino Salazar Sep 11, 2018 03:15 PM 
Status changed from (5) Completed to (1) Pending
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Peter Puettmann Sep 07, 2018 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 07, 2018 03:44 PM 
done.
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Erika Enriquez Sep 07, 2018 03:07 PM 
Task reassigned to Peter Puettmann.
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Erika Enriquez Sep 07, 2018 12:58 PM 
Task reassigned to Erika Enriquez.
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Emma Feldman Sep 07, 2018 10:24 AM 
She is trying to access her emails but has been
getting a pop up on Firefox saying "site block due
to a security threat" for a couple days now
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