Service Request Ticket - # 69089

Service Request Ticket - # 69089

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Service Request Information

CONTACT	Name	Cameron, Jane	Date	Sep 10, 2018 11:05 AM
	Department	Campus Dining	Phone	88935
	Location		Email	cameronj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20160288 (opens in a new window)	Bldg/Room	VAL 126
	Service Tag	HMP0192	Description	Dell UltraSharp 23 Multimedia Monitor #UZ2315H
	Serial No.	HMP0192	Location	Jane Cameron (South Sisters)

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Tracking

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Oct 09, 2018 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Oct 09, 2018 02:41 PM	Dona did another grant for Jane, which resolved the trigger error she was getting on login.	Add Attachment
Samantha Brubaker	Oct 08, 2018 02:53 PM	Dona added GUAINIT access, but now on login Jane is getting a trigger error, and cannot use INB. Error attached.	Add Attachment BannerErrorCameronJ.PNG
Samantha Brubaker	Oct 08, 2018 02:11 PM	Need to followup with Dona Vasas to get the needed permission applied.	Add Attachment
Samantha Brubaker	Oct 08, 2018 02:10 PM	Did some in-person troubleshooting to reveal the banner error that was hiding under the broken Java prompt.	Add Attachment BannerLoginErrorCameronJ.PNG
Samantha Brubaker	Oct 08, 2018 10:45 AM	Dorothy reset Banner password. Didn't resolve the issue. Will follow up.	Add Attachment
John Rushing	Oct 08, 2018 09:49 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Robbie Downin	Oct 08, 2018 08:50 AM	The same issue (java prompt as banner launches freezing and not working) popped up a few more times (SRs 69651 and 69652). Investigating the issue is getting prioritized.	Add Attachment
Robbie Downin	Oct 03, 2018 11:57 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Robbie Downin	Oct 03, 2018 11:57 AM	She replied and it's still not working. I'll check with Ellis and follow up.	Add Attachment
Megan Thibeault	Oct 03, 2018 07:40 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Robbie Downin	Oct 01, 2018 08:05 AM	**This is an outgoing email Hi Jane, We were just following up with you regarding a service request that we have for you. (#69089) Description: Banner wil not load 9/10 till 5pm, or 9/11 after 11am** We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Robbie Downin UCS Student Tech	Add Attachment Public
Robbie Downin	Sep 10, 2018 04:41 PM	Ellis and I fiddled with it for awhile, we've narrowed the issue down to being either a driver incompatibility or java trying to throw dialogue in unreachable places because of the auxiliary monitors. Will return later.	Add Attachment
Megan Thibeault	Sep 10, 2018 11:41 AM	Task reassigned to Robbie Downin.	Add Attachment
Natalie Plasker	Sep 10, 2018 11:05 AM	Talked to Soukup, and he said that the newest version of java needs to be uninstalled, and install and older version so her banner will load.	Add Attachment