Service Request Ticket - # 69095

Service Request Information

CONTACT Name Harrington, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2018 12:42 PM
Department Creative Arts/Music Phone 88275
Location Email harringtonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130740[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 35L4M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35L4M02 Location going to pdr

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918, Adobe CS3 Design Premium Win.(P0063828), Dreamweaver MX2004(P0049184)

Wired NIC 34:17:EB:9A:B3:84

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 10, 2018 01:10 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 10, 2018 01:10 PM 
seemed to work after being unplugged and plugged
back in
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Peter Puettmann Sep 10, 2018 01:09 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Sep 10, 2018 01:09 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Sep 10, 2018 01:01 PM 
Task reassigned to Peter Puettmann.
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Emma Feldman Sep 10, 2018 12:42 PM 
She was working on her computer when the monitor
picture went fuzzy, and then went black. She
checked all of the cables, and tried turning off
and on, but the screen is still black.
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