Service Request Ticket

Service Request Information

CONTACT	Name	Holman-Kidd, Hilary	Date	Sep 10, 2018 01:04 PM
	Department	VP Academic Affairs/Provost	Phone	88271
	Location		Email	holmankh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180313 (opens in a new window)	Bldg/Room	AD
	Service Tag		Description	Xerox WorkCentre 6027 Multifunction Color LED Printer #6027/NI
	Serial No.	P7A321623	Location	Beverly West
	Model	6027/NI	Hostname
	Notes	LED laser multifunction, Print, Scan, Copy, Fax, Print Res 1200x2400dpi, Print Speed 18 ppm, Max Scan Res 1200dpi, Max Doc Size 8.5x14in, Mobile Printing Capability, 15-Sheet ADF&150Sheet Input Tray, 4.3in Color Touchscreen; Front USB PortMonthly Duty Cycle 30,000 Pages, USB 2.0, Ethernet, & Wi-Fi Connectivity IP:	Ink/Toner Refill	Uses 106R02759 Black,106R02756 Cyan, 106R02757 Magenta, 106R02758 Yellow
	Wired NIC	9C:93:4E:50:72:DB
	Wireless NIC	98:22:EF:26:8C:82

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Sep 12, 2018 08:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Sep 12, 2018 08:05 AM	delivered and working	Add Attachment
Erika Enriquez	Sep 11, 2018 02:45 PM	Task reassigned to Erika Enriquez.	Add Attachment
Tricia Flaherty	Sep 11, 2018 11:30 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 11, 2018 11:30 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 11, 2018 11:30 AM	These are in box by Inventory counter in ITC008 with cables on top and invoice, please do this order as soon as possible.	Add Attachment
Tricia Flaherty	Sep 10, 2018 01:04 PM	W#20180313 for Hilary Holman-Kidd USB local setup with W#20160961 PC desktop AD202 & W#20180314 for Rob Winningham USB local setup with W#20131023 iMac AD202 They are getting additional 15 ft USB cables with these printers(Monoprice USB-A to USB-B 2.0 Cable, Black, 15ft #5440)	Add Attachment