Service Request Ticket - # 69104

Service Request Information

CONTACT Name Freedman, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2018 03:07 PM
Department The Research Institute Phone 89280
Location Email freedmanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180303[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DV8LSQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. DV8LSQ2 Location PDR

CPU Unknown


OS Unknown Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop;

Wired NIC E4:B9:7A:1C:3B:73


Wireless NIC 3C:6A:A7:FE:D7:29


Bluetooth NIC 3C:6A:A7:FE:D7:2D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Oct 10, 2018 02:31 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Oct 10, 2018 02:31 PM 
Done!
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John Rushing Oct 10, 2018 02:00 PM 
Task reassigned to Shina Oladiti.
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John Rushing Oct 10, 2018 01:56 PM 
Task reassigned to Yumin Chen.
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John Rushing Oct 09, 2018 04:23 PM 
Scheduled for 2pm tomorrow 10/10/2018
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Erika Enriquez Oct 09, 2018 03:50 PM 
Task reassigned to Shina Oladiti.
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Erika Enriquez Oct 09, 2018 03:50 PM 
Needs adobe acrobat pro installed before 4:30pm today
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Shina Oladiti Oct 09, 2018 02:29 PM 
Task reassigned to Tricia Flaherty.
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Shina Oladiti Oct 09, 2018 02:29 PM 
T: \\installs\installs$\Adobe
CCE\CCEPackages\2018_SerializedPackages\AdobeCC2018_v19FULL_WIN
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Shina Oladiti Oct 09, 2018 02:25 PM 
Software installed. I installed the Full v.19
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Shina Oladiti Oct 09, 2018 09:56 AM 
Installing the serialized Adobe now and
un-serializing the Adobe.
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Tricia Flaherty Oct 08, 2018 04:06 PM 
I will need to update T: Drive to reflect the transfer of 
Serialized Adobe cc from W#20140019[Edit Inv] to new PC 
W#20180303[Edit Inv] ad Serialized desktop install for TRI
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Shina Oladiti Oct 08, 2018 03:52 PM 
Setup completed!  I have to install Adobe Acrobat
full version
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Tricia Flaherty Oct 08, 2018 03:51 PM 
to remove off W#20140019[Edit Inv]
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Tricia Flaherty Oct 08, 2018 03:50 PM 
for removal use T:\Adobe
CCE\CCEPackages\CC2015\CC2015serialized_WIN\Remove
VolumeSerial
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Natalie Plasker Oct 08, 2018 12:52 PM 
Task reassigned to Shina Oladiti.
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Megan Thibeault Oct 08, 2018 07:46 AM 
Task reassigned to Peter Puettmann.
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Reggie Johnson Oct 05, 2018 12:41 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Reggie Johnson Oct 05, 2018 12:40 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Oct 05, 2018 12:38 PM 
 for Cherie Freedman, TRI Todd210 (10603)
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Megan Thibeault Oct 03, 2018 07:44 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Reggie Johnson Oct 02, 2018 04:33 PM 
****This is an outgoing email****
Hi Cheri,

I need some additional information regarding 
service request #69104

Description: NEW EQUIP SETUP: Dell Latitude 
5490,W#20180303[Edit Inv] and dock W#20180304[Edit Inv] for Cherie 
Freedman, TRI Todd210 (10603)

Your laptop is ready for delivery. Please provide 
your availability for this week so that a UCS Tech 
can visit your office and complete this task.

Thanks,

Reggie Johnson
UCS Tech
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Public
Reggie Johnson Oct 02, 2018 04:31 PM 
20180337[Edit Inv] has been set up, updated and is ready for 
delivery. Will send email for availability
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Reggie Johnson Oct 02, 2018 04:27 PM 
Windows is currently updating on small stand up 
desk
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Reggie Johnson Sep 26, 2018 01:51 PM 
Delay due to issues installing windows updates
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Reggie Johnson Sep 24, 2018 02:06 PM 
image and set up complete. Laptop is on small stand up 
desk installing windows updates.
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Erika Enriquez Sep 21, 2018 03:54 PM 
Task reassigned to Reggie Johnson.
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Erika Enriquez Sep 17, 2018 11:15 AM 
jk not running..
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Erika Enriquez Sep 17, 2018 11:10 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Sep 17, 2018 11:09 AM 
imaging..
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Tricia Flaherty Sep 10, 2018 03:20 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 10, 2018 03:20 PM 
the laptop, dock, wireless keyboard set are on the top of 
the inventory counter with an invoice & New Equip Setup 
form.
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Tricia Flaherty Sep 10, 2018 03:07 PM 
for Cherie Freedman, TRI Todd210 
Dell Latitude 5490 laptop with 512GB SSD and Accidental 
Damage, NO CASE;  W#20180303[Edit Inv] 
and Dell dock W#20180304[Edit Inv]  
also with this order is Microsoft Wireless Desktop 2000, Black # 
M7J-0001 ; she is using preexisting monitors with this setup.
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