Service Request Ticket - # 69107

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2018 04:01 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110777[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 9DS1QS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office 2010 Pro Plus from P0085288, Adobe CC 2018 Desktop Suite as SERIALIZED desktop to W#20110777 SPET2018 order7834; TRANSFERRED for Patti Johnson to new W#20150202: Snagit WIN v11.0(upg from 6.2) from VISA2012003085, SPSS Statistics Premium Faculty PACK term license(12mnth) (installed as v21) from orig.P0089807 renewed on P0097583(expires MAY2016),

Wired NIC 18:03:73:1C:0E:F6


TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Peter Puettmann Sep 12, 2018 09:01 AM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 12, 2018 09:01 AM
broken splitter 
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Megan Thibeault Sep 11, 2018 10:33 AM
Task reassigned to Peter Puettmann.
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Peter Puettmann Sep 11, 2018 08:31 AM
wasnt there yet. would check again at 9
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Emma Feldman Sep 10, 2018 04:01 PM
She described multiple minor issues with the new
workstation that was set up for a student worker.
They are having trouble with connection and Nancy
put a new cord into the computer and if she holds
it at a certain angle the static look on the
monitor goes away. She also said something looks
loose or not put on properly underneath
workstation. She also needs assistance connecting
to the printer (she tried \\krusty)
The workstation is located in Todd Hall 249
She says if someone cant make it by the end of
today she is available after 8:30am on 9/11
20110777[Edit Inv]
20160396[Edit Inv]
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