Service Request Ticket - # 69109

Service Request Information

CONTACT Name Kaye Hays, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2018 08:43 AM
Department Registrar’s Office Phone 88184
Location Email hayss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170257[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4CLRHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CLRHL2 Location PDR

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; TRANSFER TO from W#20130860 PL/SQL Developer v12 VISA2017007618(has annual renewal OCT SR68789);

Wired NIC D8:9E:F3:0B:C2:4B

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 11, 2018 09:23 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 11, 2018 09:23 AM 
done c
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Megan Thibeault Sep 11, 2018 09:06 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Sep 11, 2018 08:49 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Sep 11, 2018 08:49 AM 
Can you and Reggie run over and look at this
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Emma Feldman Sep 11, 2018 08:43 AM 
She is trying to get into Banner/test banner and
it is not working. She is on a PC and using IE and
gets a message saying that banner is unavailable
with her current version of Java. On the pop up
there is an option to cancel but when she clicked
that nothing happened and it still wouldn't let
her get on.
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