Service Request Ticket - # 69111

Service Request Information

CONTACT Name Pettenger, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2018 09:27 AM
Department Social Science Phone 88301
Location Email pettengm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130549[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334UDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:93:D4


Wireless NIC 60:03:08:EB:AE:36


Bluetooth NIC 60:03:08:EB:AE:37

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 23, 2019 11:14 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 11, 2018 09:42 AM 
Task reassigned to John Rushing.
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Emma Feldman Sep 11, 2018 09:27 AM 
She thinks something is going on with her
connection to WOU servers because all of her
folders are taking at least 1-2 minutes just to
open up. She had this problem in her old office as
well. Says it has been going on most of the
summer. She tried rebooting and turning wifi on
and off but nothing has worked so far

I told her someone would call before they head
over to her office. Extension is 88301
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