spoke with user she said system fixed itself
shortya fter she called. shell call again if it
happens again. 

First, when she tried to open up files in the I
drive, they would freeze and then the screen would
go totally black. She tried to open Chrome to see
if it was happening in other spots too but that
was normal so it's just when she is opening
folders. She tried to reboot and after that the
files are still not being able to be opened