Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Sep 11, 2018 03:14 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140371 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	H07ZN12	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Transfer from W#20101416 TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646;
	Wired NIC	34:E6:D7:12:73:E2
	Wireless NIC	80:00:0B:4E:10:5B
	Bluetooth NIC	80:00:0B:4E:10:5F

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Sep 12, 2018 03:55 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Robbie Downin	Sep 12, 2018 03:55 PM	Delivered and retrieved the loaner w#20120207	Add Attachment
Robbie Downin	Sep 12, 2018 08:57 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Peter Puettmann	Sep 12, 2018 08:51 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Sep 12, 2018 08:51 AM	Task reassigned to Robbie Downin.	Add Attachment
Peter Puettmann	Sep 12, 2018 08:11 AM	seems to be fine.	Add Attachment
Megan Thibeault	Sep 11, 2018 03:22 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Sep 11, 2018 03:14 PM	Computer did start up repair and won't turn on	Add Attachment