Service Request Ticket - # 69151

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2018 09:21 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110777[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 9DS1QS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office 2010 Pro Plus from P0085288, Adobe CC 2018 Desktop Suite as SERIALIZED desktop to W#20110777 SPET2018 order7834; TRANSFERRED for Patti Johnson to new W#20150202: Snagit WIN v11.0(upg from 6.2) from VISA2012003085, SPSS Statistics Premium Faculty PACK term license(12mnth) (installed as v21) from orig.P0089807 renewed on P0097583(expires MAY2016),

Wired NIC 18:03:73:1C:0E:F6

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 13, 2018 09:59 AM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Sep 13, 2018 09:59 AM 
Rebooted, went into safe mode. Everything is fine
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Megan Thibeault Sep 13, 2018 09:39 AM 
Task reassigned to Erika Enriquez.
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Brighton Bohnenkamp Sep 13, 2018 09:21 AM 
getting a blue screen with an error message on 
it. 

Might need help getting another machine set up 
to use while this one is down
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