Service Request Ticket - # 69185

Service Request Information

CONTACT Name Moreno, Camarie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2018 11:08 AM
Department VP Finance & Administration Phone 89302
Location Email morenoc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20180022[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DF65RQZ Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. DF65RQZ Location PDR

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:0D:22:CA


Wireless NIC 3C:6A:A7:7B:E9:F4


Bluetooth NIC 3C:6A:A7:7B:E9:F8


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public

Entered by Date Memo
Tricia Flaherty May 29, 2020 01:05 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Sep 20, 2018 10:08 AM
Task reassigned to Tricia Flaherty.
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Shina Oladiti Sep 20, 2018 10:08 AM
Task completed! Handed over the CPU to Tricia
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Shina Oladiti Sep 20, 2018 08:06 AM
Task reassigned to Shina Oladiti.
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Reggie Johnson Sep 19, 2018 11:45 AM
 replacing 
W#20160963[Edit Inv] PC 
desktop to AD207F
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Bradley Karkanen Sep 17, 2018 04:39 PM
Task reassigned to UCS Tech.
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Reggie Johnson Sep 17, 2018 04:32 PM
****This is an outgoing email****
Hi Camarie,

I need some additional information regarding 
service request #69185

Description: GFA SETUP: Deliver Dell Latitude 
5490,W#20180022[Edit Inv] & dock W#20180032[Edit Inv] replacing 
W#20160963[Edit Inv] PC desktop to AD207F

We have completed reimaging you desktop. When 
would be a good time for us to come by and set 
up your computer?

Thanks,

UCS Tech
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Reggie Johnson Sep 17, 2018 04:32 PM
CPU has been imaged, set up and is ready for 
delivery. Sending an email for availability.
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Bradley Karkanen Sep 17, 2018 08:09 AM
I started this imaging before leaving on Friday.
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Megan Thibeault Sep 14, 2018 03:11 PM
Task reassigned to Bradley Karkanen.
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Megan Thibeault Sep 14, 2018 03:11 PM
Can you get this imaging please
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Tricia Flaherty Sep 14, 2018 11:21 AM
Task reassigned to Megan Eichler.
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Tricia Flaherty Sep 14, 2018 11:21 AM
Task reassigned to Megan Eichler.
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Tricia Flaherty Sep 14, 2018 11:21 AM
Task reassigned to Megan Eichler.
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Tricia Flaherty Sep 14, 2018 11:21 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 14, 2018 11:15 AM
Camarie needs a laptop instead of a desktop.  Setup and Deliver a Lat5490 PC laptop 
W#20180022[Edit Inv] and dell dock W#20180032[Edit Inv] for her to use with monitor W#20161018[Edit Inv], USB 
keyboard and mouse from PC desktop currently in AD207F W#20160963[Edit Inv] .  Please bring PC 
desktop back to Tricia for redistribution.  The laptop and dock can be found on the Inventory 
counter in ITC008 with GFA setup form.  Please discuss with Camarie if she has any special 
software needs as none are currently listed in her PC inventory record.   If she has a 2nd 
monitor please update that in inventory as I can't find more then one currently in inventory but 
aI believe she has two.. 
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Tricia Flaherty Sep 14, 2018 11:09 AM
Task reassigned to Tricia Flaherty.
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