Service Request Ticket - # 69238

Service Request Information

CONTACT Name Timken, Gay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2018 11:47 AM
Department Health & Exercise Science Phone 88217
Location Email timkeng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150411[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L2DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; NVivo 11 for Mac Full License VISA2016005957 DEC2016

Wired NIC 38:C9:86:42:64:FD


Wireless NIC A4:D1:8C:60:11:50


Bluetooth NIC A4:D1:8C:60:11:51

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 18, 2018 01:16 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Sep 18, 2018 01:16 PM 
She needs a reimage. She will contact us when her stuff is 
backed up
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Erika Enriquez Sep 18, 2018 12:00 PM 
Task reassigned to Erika Enriquez.
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Emma Feldman Sep 18, 2018 11:47 AM 
She has been getting the same pop up for a couple
of weeks. It says "scoped book mark agent wants
log in access". She has been clicking cancel on it
but it pops back up every 30 minutes and she wants
to know if there is a way to remove it or fix the
issue
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