Service Request Ticket

Service Request Information

CONTACT	Name	Glascock, Tim	Date	Sep 19, 2018 08:45 AM
	Department	The Research Institute	Phone	88379
	Location		Email	glascockt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120834 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B7HYCX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	B7HYCX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0089716, Adobe Acrobat Pro 11 from P0096282, REMOVE TRANSFFERED 20180358-Adobe CC 2018 Desktop Suite as SERIALIZED desktop to W#20120384 SPET2018 order7834;
	Wired NIC	B8:CA:3A:75:AB:F7

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Sep 21, 2018 08:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Sep 21, 2018 08:51 AM	Installed on both. No issues	Add Attachment
Erika Enriquez	Sep 19, 2018 11:43 AM	**This is an outgoing email** Hi Tim, I need some additional information regarding service request #69258 Description: SERIALIZED DESKTOP INSNTALL of Adobe CC2018 (full) for two student worker stations to Todd 211 (order7834) we were wondering when you are available for us to come install this for you? Thank you, Erika	Add Attachment Public
Erika Enriquez	Sep 19, 2018 09:33 AM	Task reassigned to Erika Enriquez.	Add Attachment
Tricia Flaherty	Sep 19, 2018 08:45 AM	Tim is the contact but the installs are for two PC desktops that are used by student workers in TR for a grant project, One of the desktops is in TODD211 but I am not sure of the location of the 2nd PC ( ask Tim Glascock) . W#20120834 student worker- Shalyie Pickrell & W#20110777 student worker- Lea Sheldone .	Add Attachment