Service Request Ticket

Service Request Information

CONTACT	Name	DelaBarre, Carly	Date	Sep 19, 2018 10:22 AM
	Department	Student Success & Advising Office	Phone	88501
	Location		Email	delabarrec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141175 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DD6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	DD6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:6B:C8

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jun 24, 2019 01:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jun 24, 2019 01:02 PM	Loaner has been returned.	Add Attachment
Shandelle Plasker	Jun 18, 2019 09:03 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Shandelle Plasker	Jun 18, 2019 09:03 AM	**This is an email** Hi Tricia, About a year ago I put a loaner in place for Carly DelaBarre. Her machine was no longer usable. When I talked to you she was on a sheet already for replacement. It has not been replaced yet and they are wondering if they can get a new machine for the person taking her place. Carly's old machine: 20141175 Loaner Machine in place right now: 20130714 SR#69264 Thank you, Shandelle	Add Attachment
Shandelle Plasker	Nov 07, 2018 11:42 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shandelle Plasker	Sep 19, 2018 10:22 AM	Her machine is having issues even after re-image. Her machine is up for replacement. I have put loaner number 20130714 into place for now.	Add Attachment