Service Request Ticket

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Sep 19, 2018 11:12 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180311 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 15.4in MacBook Pro w/ Touch Bar Silver #Z0V3
	Serial No.	C02XC0JRJGH8	Location	PDR
	CPU	Intel Core i9 8th Gen( 6-core 2.9GHZ)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; PRELOADED on laptop- Apple Pro bundle(includes Logic Pro, Final Cut Pro X, Motion 5, Compressor 4, & MainStage 3); TRANSFER FROM W#20140352: Adobe CC desktop(he is NAMED USER), AutoDesk for CA: Maya, Mudbox, Smoke and Flame (maybe AutoCAD for MAC?); Cycling 74 Max 8 Upgrade VISA2019010734 MARCH2020(via email);
	Wireless NIC	F0:18:98:46:EA:28
	Bluetooth NIC	F0:18:98:48:09:6A

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 17, 2018 07:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 17, 2018 07:55 AM	yep! :)	Add Attachment
Megan Thibeault	Oct 17, 2018 07:34 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 17, 2018 07:34 AM	Did he get his new laptop?	Add Attachment
Peter Puettmann	Oct 16, 2018 12:15 PM	Task reassigned to Service Request Desk.	Add Attachment
Peter Puettmann	Oct 16, 2018 12:15 PM	hes on his way	Add Attachment
Peter Puettmann	Oct 16, 2018 11:38 AM	Character Generator and Motion Builder are not made for Mac OS. We are awaiting a call from him to tell us if he wants SMOKE or FLAME installed because it can only have one. SMOKE is already installed so if he wants that, its ready to go. Otherwise, uninstall SMOKE and install FLAME	Add Attachment
Peter Puettmann	Oct 15, 2018 10:54 AM	made an autodesk checkoff list.	Add Attachment
Bradley Karkanen	Oct 15, 2018 09:44 AM	Still needs AutoDesk has to be installed from T drive Jamf version is messed up.	Add Attachment
Bradley Karkanen	Oct 15, 2018 09:07 AM	I installed Office 2019 on this machine. Unity is currently installing.	Add Attachment
Bradley Karkanen	Oct 12, 2018 12:41 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Oct 12, 2018 12:41 PM	It is on the standup desk.	Add Attachment
Bradley Karkanen	Oct 12, 2018 12:41 PM	I added it to JAMF. I installed Wacom, Audacity, Firefox, Chrome,Handbrake, VLC, Office 2019	Add Attachment
Bradley Karkanen	Oct 12, 2018 11:48 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	Oct 11, 2018 04:24 PM	PLEASE MAKE SURE THAT IT IS TANKERSLEY'S APPLE ID that REGISTERS the pple Pro bundle(includes Logic Pro, Final Cut Pro X, Motion 5, Compressor 4, & MainStage 3) AND NOT A UCS APPLE ID	Add Attachment
Tricia Flaherty	Oct 11, 2018 04:15 PM	he is a named user of Adobe CC so install Adobe CC desktop or Full MAC (NOT SERIALIZED VERSION)	Add Attachment
Tricia Flaherty	Oct 11, 2018 04:14 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 11, 2018 04:14 PM	ART&DESIGN LAB - wants the same as LAB Adobe CC (newest version) Audacity Wacom drivers Firefox Chrome Opera VLC Handbrake Scanner drivers Printer drivers Autodesk: Maya, Mudbox, Smoke, MotionBuilder, Character Generator, Flame, Unity 3D MS Office Suite	Add Attachment
Alix Karkanen	Oct 11, 2018 03:58 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alix Karkanen	Oct 11, 2018 03:58 PM	Daniel would like a status update on his computer	Add Attachment
Jacob McMurrin	Sep 19, 2018 11:12 AM	GFA setup W#20180311 replacing old W#20140352 to Daniel Tankersley in ITC 207. Equipment located in ITC 008 on shelf. NOTES: It has Apple Pro bundle(includes Logic Pro, Final Cut Pro X, Motion 5, Compressor 4, & MainStage 3)that TANKERSLEY will need to log into the App store to tie to his AppleID.	Add Attachment