Service Request Ticket - # 69278

Service Request Information

CONTACT Name Reimer, Jodi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2018 01:42 PM
Department University Housing Phone 88933
Location Email reimerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180306[Edit Inv] (opens in a new window) Bldg/Room ACK 164
Service Tag 7RBSSQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 7RBSSQ2 Location Storage

CPU Unknown


OS Unknown Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:24:04:63


Wireless NIC 38:BA:F8:4B:58:98


Bluetooth NIC 38:BA:F8:4B:58:9C

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 28, 2018 11:03 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Erika Enriquez Sep 28, 2018 11:00 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Sep 28, 2018 11:00 AM 
Delivered.
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Tricia Flaherty Sep 24, 2018 12:15 PM 
*** Notes:Tech needs to contact Ryan Jennings before 
final 
delivery and Setup for additional HOUSING specific 
configs 
and here is info from Ryan “Jodi will be replacing her 
current workstation with this laptop. Her old computer 
will 
be redistributed to someone else in the department”
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Reggie Johnson Sep 21, 2018 04:18 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Sep 21, 2018 03:46 PM 
****This is an outgoing email****
Hi Jodi,

I need some additional information regarding 
service request #69278

Description: NEW EQUIP SETUP: Deliver Dell 
UltraSharp Laptop W#20180306[Edit Inv] to Jodi Reimer in 
HousingACK163 

Your new desktop has arrived and is ready for 
delivery. What date and time works best with your 
schedule for a UCS tech to visit your office and 
complete this task?

Thanks,

UCS Tech
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Public
Reggie Johnson Sep 21, 2018 03:46 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Reggie Johnson Sep 21, 2018 03:46 PM 
20180306[Edit Inv] is imaged and prepared for delivery.
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Reggie Johnson Sep 21, 2018 01:36 PM 
20180306[Edit Inv] is imaging 
on small stand up 
desk
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Jacob McMurrin Sep 19, 2018 01:42 PM 
NEW EQUIP SETUP: Deliver Dell UltraSharp Laptop 
W#20180306[Edit Inv] to Jodi Reimer in HousingACK163. Equipment 
is located in ITC 008.
Notes:Tech needs to contact Ryan Jennings before final 
delivery and Setup for additional HOUSING specific configs 
and here is info from Ryan “Jodi will be replacing her 
current workstation with this laptop. Her old computer will 
be redistributed to someone else in the department”
 Add Attachment