Service Request Ticket - # 69290

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2018 09:26 AM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180309[Edit Inv] (opens in a new window) Bldg/Room APSC 501
Service Tag 4X47TQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 4X47TQ2 Location Upward Bound Departmental laptop

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:28:10:6E


Wireless NIC 38:BA:F8:45:FF:A6


Bluetooth NIC 38:BA:F8:45:FF:AA

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Oct 08, 2018 04:11 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Shina Oladiti Oct 08, 2018 04:10 PM 
Delivered!
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Shina Oladiti Oct 08, 2018 12:59 PM 
Task reassigned to Shina Oladiti.
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Reggie Johnson Oct 08, 2018 09:41 AM 
 Dept. laptop in Upward bound to Shondra
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Brighton Bohnenkamp Oct 08, 2018 09:12 AM 
Good morning Reggie,

I am following up regarding the laptop (service 
request 69290) since I hadn't yet heard back 
about scheduling a time.  For this week, I am 
available:
Monday 10/8: before 12 p.m. or 1:30-5 p.m. (but 
please call first at 8-8617 to make sure my 
schedule hasn't changed)
Tuesday 10/9: 9 - 10 a.m.
Thursday 10/11: 2 - 3 p.m.

Please let me know if any of those will work.
Thank you,
~Shondra
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Erika Enriquez Sep 28, 2018 10:08 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Sep 24, 2018 12:12 PM 
FYI this is for departmental use in Upward Bound not 
Shondra's workstation
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Reggie Johnson Sep 21, 2018 03:48 PM 
****This is an outgoing email****
Hi Shondra,

I need some additional information regarding 
service request #69290

Description: NEW EQUIP SETUP: Deliver Dell Laptop 
W#20180309[Edit Inv] to Shondra Russel to APSC 501

Your new desktop has arrived and is ready for 
delivery. What date and time works best with your 
schedule for a UCS tech to visit your office and 
complete this task?

Thanks,

UCS Tech
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Public
Reggie Johnson Sep 21, 2018 03:47 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Reggie Johnson Sep 21, 2018 03:47 PM 
20180309[Edit Inv] is imaged and prepared for delivery.
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Reggie Johnson Sep 21, 2018 01:29 PM 
20180309[Edit Inv] is imaging on small stand up desk.
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Jacob McMurrin Sep 20, 2018 09:26 AM 
NEW EQUIP SETUP: Deliver Dell Laptop W#20180309[Edit Inv] to 
Shondra Russel to APSC 501. Equipment is located in ITC 
008 on shelf.
ADDT’L items:  Crucial 8GB DDR4-2400 SODIMM 
#CT9984750  UCS2018008044 √ INSTALLED TMF 9-19-
2018
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