Service Request Ticket

Service Request Information

CONTACT	Name	Newcomb, Kati	Date	Sep 20, 2018 09:51 AM
	Department	Admissions Office	Phone
	Location		Email	newcombk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20180338 (opens in a new window)	Bldg/Room	WEL 110H
	Service Tag	G233CJ2	Description	Dell 2418D 23.8inch QHD 16:9 IPS Monitor#P2418D
	Serial No.	G233CJ2	Location	Jennifer Romadka Admissions Counselor

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 28, 2018 04:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Sep 28, 2018 04:50 PM	Used a dvi to vga adapter on the display card, monitors are set up and operating. Task completed.	Add Attachment
Reggie Johnson	Sep 28, 2018 02:22 PM	Monitor 20180338 delivered and set up. Monitor is having issues connecting to as second monitor, currently troubleshooting issue.	Add Attachment
Reggie Johnson	Sep 28, 2018 11:20 AM	Task reassigned to Reggie Johnson.	Add Attachment
Erika Enriquez	Sep 28, 2018 10:08 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Sep 21, 2018 02:47 PM	**This is an outgoing email** Hi Kati, I need some additional information regarding service request #69291 Description: NEW EQUIP SETUP: Deliver Dell Monitor W#20180338 for Kati NewComb to APSC 408 Your new monitor is ready for delivery. What date and time works best with your schedule for a UCS tech to visit your office and complete this task? Thanks, UCS Tech	Add Attachment Public
Jacob McMurrin	Sep 20, 2018 09:51 AM	NEW EQUIP SETUP: Deliver Dell Monitor W#20180338 for Kati NewComb to APSC 408. Equipment is located in ITC 008.	Add Attachment