Service Request Ticket

Service Request Information

CONTACT	Name	Pahlke, Emily	Date	Sep 20, 2018 10:21 AM
	Department	Education & Leadership	Phone	88675
	Location		Email	pahlkee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20180335 (opens in a new window)	Bldg/Room	RWEC 164
	Service Tag		Description	Brother ImageCenter Desktop Scanner#ADS-2800W
	Serial No.	U64278F8G225049	Location	Olivia Flores

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 26, 2018 10:45 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Sep 26, 2018 10:45 AM	done	Add Attachment
Megan Thibeault	Sep 26, 2018 08:39 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Sep 25, 2018 12:19 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Tricia Flaherty	Sep 24, 2018 12:05 PM	*DUPLICATE TASK to SR69294*	Add Attachment
Reggie Johnson	Sep 21, 2018 04:22 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Reggie Johnson	Sep 21, 2018 04:14 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Sep 21, 2018 02:50 PM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #69295 Description: NEW EQUIP SETUP: Deliver Brother Image Desktop Scanner for Emily Pahlke to RWEC 164 Your new desktop scanner has arrived and is ready for delivery. What date and time works best with your schedule for a UCS tech to visit your office and complete this task? Thanks, UCS Tech	Add Attachment Public
Jacob McMurrin	Sep 20, 2018 10:21 AM	NEW EQUIP SETUP: Deliver Brother Image Desktop Scanner for Emily Pahlke to RWEC 164. Equipment is located in ITC 008. Notes: This is suppose to be hooked up locally/ USB to Emily's imac Desktop workstation W#20131019	Add Attachment