Service Request Ticket

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Service Request Information

CONTACT	Name	Shrestha, Uma	Date	Sep 20, 2018 11:18 AM
	Department	Humanities Division	Phone	88377
	Location		Email	shrestu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121267 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18GNHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:48:12

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Sep 28, 2018 11:46 AM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Sep 28, 2018 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Sep 28, 2018 11:45 AM	see new equip. ticket	Add Attachment
Erika Enriquez	Sep 28, 2018 10:07 AM	Task reassigned to UCS Tech.	Add Attachment
Jacob McMurrin	Sep 24, 2018 01:56 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 24, 2018 12:55 PM	she has chosen PC desktop to be assigned to later today	Add Attachment
Tricia Flaherty	Sep 21, 2018 11:41 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Sep 21, 2018 11:41 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Sep 21, 2018 11:34 AM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Sep 21, 2018 11:34 AM	W20121267 has a dead hard drive.	Add Attachment
Shina Oladiti	Sep 20, 2018 05:03 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Sep 20, 2018 05:03 PM	Done!	Add Attachment
Shina Oladiti	Sep 20, 2018 01:35 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Sep 20, 2018 01:34 PM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Sep 20, 2018 01:32 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Sep 20, 2018 01:32 PM	Can;t see H drive	Add Attachment
Erika Enriquez	Sep 20, 2018 12:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Sep 20, 2018 12:50 PM	gave her a loaner 20121092, she is contacting tricia for a new machine	Add Attachment
Erika Enriquez	Sep 20, 2018 11:27 AM	Task reassigned to Erika Enriquez.	Add Attachment
Alix Karkanen	Sep 20, 2018 11:18 AM	Wasn't very descriptive, said an alert message has been popping up since Monday. Sooner rather than later	Add Attachment