Service Request Ticket - # 69307

Service Request Information

CONTACT Name Peralta Cortez, Rosario   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2018 02:03 PM
Department Writing Center Phone 88640
Location Email cortezm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20180323[Edit Inv] (opens in a new window) Bldg/Room HL 1st Floor
Service Tag Description Xerox Versalink C600/DNM Color Printer XPPS
Serial No. 9RA680995 Location Writing Center Lab Printer (replaces W#20130051)

Model C600/DNM Hostname lab-writingcenter
Notes XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.64.35 Ink/Toner Refill Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416

Wired NIC 9C:93:4E:8A:49:67

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 24, 2018 07:56 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 24, 2018 07:56 AM 
done on the day of
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Megan Thibeault Sep 20, 2018 03:33 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Sep 20, 2018 03:20 PM 
Has to go through the manual tray and change the
paper type on the printer
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Natalie Plasker Sep 20, 2018 02:03 PM 
Trying to print on card stock. But is not able to.
The printer is not recognizing that it is card
stock. She tried printing from both trays, and
neither are working.
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