Service Request Ticket - # 69313

Service Request Information

CONTACT Name Gong, Xiaopeng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2018 02:37 PM
Department Education & Leadership Phone 89251
Location Email gongx@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170841[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag 4WQHJM2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 4WQHJM2 Location Sunny Gong, secondary laptop

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC D8:9E:F3:FE:06:D1


Wireless NIC 00:21:6A:F6:7A:3E


Bluetooth NIC 00:21:6A:F6:7A:42

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Sep 27, 2018 08:59 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Sep 27, 2018 08:59 AM 
She's good
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Shandelle Plasker Sep 25, 2018 03:25 PM 
She called and will be here until 4. I asked Gio 
and he said he will be down soon.
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Gino Salazar Sep 25, 2018 02:55 PM 
Went over Friday with no luck, called today and no answer but left a 
VM so hopefully she calls the front desk with a time for us to go
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Gino Salazar Sep 21, 2018 08:10 AM 
Task reassigned to Giovanni Salazar.
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John Rushing Sep 20, 2018 02:37 PM 
Please deliver a USB cable to her for her scanner.  
I installed the scanner driver but it needs the 
USB cable to connect to the device.
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