Service Request Ticket - # 69325

Service Request Information

CONTACT Name West, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2018 10:02 AM
Department VP Academic Affairs/Provost Phone 88796
Location Email westb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180333[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 252HTQ2 Description Latitude 7390 i7-8650U 13.3in non-touch Display
Serial No. 252HTQ2 Location PDR

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; [10-2018 TRANSFERRED from W#20130727 SR69603 Adobe Design Prem CS5.5 WIN from P0083671(transferred from W#20070162 6-2012 SR47648)]

Wired NIC E4:B9:7A:2B:C5:11


Wireless NIC 64:5D:86:4A:28:97


Bluetooth NIC 64:5D:86:4A:28:98

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 24, 2018 02:11 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Sep 24, 2018 02:11 PM 
I delivered the laptop to Beverly, she said she is
going to set it up herself.
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Shina Oladiti Sep 24, 2018 01:14 PM 
****This is an outgoing email****
Hi Beverly,

I need some additional information regarding
service request #69325

Description: *9/24 after 1pm* Latitude 7390(no
case) w/ Dell Dock & Logitech Bluetooth mouse for
Bev West ITC 204 (#9939)

I stopped by your office at 1:12pm but i could not
get holds of you. Please, give as a call back one
you get back to the office.

Regards,

Shina
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Public
Shina Oladiti Sep 24, 2018 01:13 PM 
Check on her but she was not available. Will send
her an email to follow up.
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Shina Oladiti Sep 24, 2018 12:58 PM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Sep 24, 2018 08:11 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Brighton Bohnenkamp Sep 24, 2018 08:11 AM 
Hi Reggie,

I'm available anytime Monday afternoon (1pm or 
later). If that doesn't work, feel free to pick 
any open slot on my calendar (link below); just 
let me know so I can block it out:
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Reggie Johnson Sep 21, 2018 04:23 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Sep 21, 2018 04:21 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Reggie Johnson Sep 21, 2018 04:21 PM 
****This is an outgoing email****
Hi Beverly,

I need some additional information regarding 
service request #69325

Description: NEW EQUIP SETUP: Latitude 7390(no 
case) w/ Dell Dock & Logitech Bluetooth mouse 
for Bev West ITC 204 (#9939)

Your new laptop has arrived and is ready for 
delivery. What date and time works best with 
your schedule for a UCS tech to visit your 
office and complete this task?

Thanks,

UCS Tech
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Public
Reggie Johnson Sep 21, 2018 04:21 PM 
20180333[Edit Inv] is imaged and prepared for delivery.
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Reggie Johnson Sep 21, 2018 02:57 PM 
20180333[Edit Inv] is imaging 
on small stand up 
desk
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Tricia Flaherty Sep 21, 2018 10:09 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 21, 2018 10:02 AM 
Setup and deliver Latitude 7390(no case) W#20180333[Edit Inv] 
w/ Dell Dock W#20180034[Edit Inv] & Logitech Bluetooth mouse 
for Bev West in  ITC 204(she works for VP Academic 
Affiars/Provost Office).  The equipment is on the 
inventory counter in ITC008 with Invoice and NEW EQUIP  
SETUP form
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