Service Request Ticket - # 69327

Service Request Information

CONTACT Name Behmard, Hamid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2018 11:22 AM
Department Mathematics Phone 88869
Location Email behmarh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101371[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 1H526Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080492 installed as Office Pro Plus 2007, Adobe Design Std CS5.5 from P0080862

Wired NIC 5C:26:0A:5D:B6:73


Wireless NIC A0:88:B4:51:BB:30


Bluetooth NIC 68:A3:C4:4A:FD:7C

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 03, 2018 11:55 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Oct 03, 2018 11:55 AM 
Delivered
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Megan Thibeault Oct 03, 2018 11:16 AM 
Task reassigned to Erika Enriquez.
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Megan Thibeault Oct 03, 2018 07:39 AM 
****This is an outgoing email****
Hi Hamid,

We were just following up with you regarding a
service request that we have for you.  (#69327)

Description: Reimage

We were wondering when and where we can deliver
your laptop?

Thanks,
Megan Eichler
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Public
Robbie Downin Sep 27, 2018 04:11 PM 
I finalized the Adobe install and returned the 
media. Laptop, charger, and bag are in the 
outbox. I checked with Tricia and it turns out 
this machine is the department laptop for NS, 
so we're not sure why Hamid had it, so I'd not 
deliver it until we know for sure where it's 
going.
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Robbie Downin Sep 27, 2018 12:14 PM 
I had been installing Design when it was moved. 
I'll start it installing again, since only the 
first disk was run.
If anybody else is going to move/send it out, 
double check if it has a disk in the tray, and 
if the disks are nearby then turn them into 
Tricia.
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Shina Oladiti Sep 27, 2018 11:38 AM 
The laptop is in OUTBOX, if he requires Adobe
Design, please grab the laptop and install it.
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Shina Oladiti Sep 27, 2018 11:37 AM 
Sent an email to check if it is relevant to
install Adobe Design Std CS5.5 since it seems
really old.
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Robbie Downin Sep 21, 2018 01:35 PM 
Task reassigned to Robbie Downin.
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Megan Thibeault Sep 21, 2018 11:22 AM 
Please reimage W20101371, laptop, bag, and charger
are in the IN box.
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