Service Request Ticket - # 69333

Service Request Information

CONTACT Name Olsen, Mandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2018 01:12 PM
Department Education & Leadership Phone 88471
Location Email olsena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160905[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 5HSHJH2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. 5HSHJH2 Location SLGFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:45:7F:D8

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 21, 2018 03:39 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Sep 21, 2018 03:39 PM 
Had to reinstall firefox. And set her default as
firefox. Working now
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Erika Enriquez Sep 21, 2018 02:36 PM 
Task reassigned to Erika Enriquez.
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Megan Thibeault Sep 21, 2018 01:24 PM 
Try clearing her cache
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Brighton Bohnenkamp Sep 21, 2018 01:12 PM 
When she tries to open her portal or her gmail 
using her desk top shortcut it tells her 
"application not found." Tried restarting, but 
still having the issue.
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