Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	Sep 21, 2018 02:04 PM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170898 (opens in a new window)	Bldg/Room	VICK 104
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB460458	Location	Graduate Office replacing W#20110618
	Model	C400/DN	Hostname	ad-breedlove / ad-breedlovecolor
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; NETWORKED IP ADDRESS:140.211.116.92 RMA:7HB458393	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:B1:47

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Sep 25, 2018 11:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Sep 25, 2018 11:27 AM	they had the wrong paper in there	Add Attachment
Erika Enriquez	Sep 25, 2018 09:53 AM	called again...	Add Attachment
Erika Enriquez	Sep 21, 2018 03:50 PM	Went and all lights were off, no one was in the room, will need to reschedule	Add Attachment
Erika Enriquez	Sep 21, 2018 02:35 PM	Task reassigned to Erika Enriquez.	Add Attachment
Brighton Bohnenkamp	Sep 21, 2018 02:05 PM	Admin 107	Add Attachment
Brighton Bohnenkamp	Sep 21, 2018 02:04 PM	**This is an email** Our printer is not communicating with our computers all of the sudden after printing labels.	Add Attachment