Service Request Ticket - # 69349

Service Request Information

CONTACT Name Wilcox, Buck   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2018 08:53 AM
Department Natural Science Division Phone 89347
Location Email wilcoxb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091155[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. J59WRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 license downgraded to 2007 from P0075007; Camtasia Studio V8.5 WIN from VISA2015004714

Wired NIC B8:AC:6F:7D:8D:AE

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ucsaccountadmin@wou.edu 88955

Tracking

Entered by Date Memo
Account Administration
Email

Public
Entered by Date Memo
Monica Valencia Jan 31, 2022 11:24 AM 
Task reassigned to Account Administration.
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Monica Valencia Jan 31, 2022 11:24 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 18, 2020 03:07 PM 
Task reassigned to Scott Killip.
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John Rushing Jun 18, 2020 03:07 PM 
New GFA PC for 20091155[Edit Inv]
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Robbie Downin Nov 29, 2018 01:16 PM 
Task reassigned to Tricia Flaherty.
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Robbie Downin Nov 29, 2018 01:16 PM 
Status changed from (5) Completed to (4) On Hold
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Robbie Downin Oct 22, 2018 07:58 AM 
Status changed from (2) Scheduled to (5) Completed
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Robbie Downin Sep 24, 2018 01:40 PM 
Sending his old machine W#20091155[Edit Inv] to PDR
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Robbie Downin Sep 24, 2018 12:13 PM 
Bringing him loaner W#20130121[Edit Inv]
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Robbie Downin Sep 24, 2018 09:27 AM 
Rejoined to AD, he can login now however the 
computer has a bunch of other issues,Things 
like windows not finding the desktop, the hard 
drive is completely full, it's a 960. I told 
him I'd bring a loaner later today so he can 
back up any extra stuff.
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Megan Thibeault Sep 24, 2018 08:57 AM 
Get the name so we can check AD
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Megan Thibeault Sep 24, 2018 08:56 AM 
Task reassigned to Robbie Downin.
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Megan Thibeault Sep 24, 2018 08:56 AM 
Might need renamed.
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Brighton Bohnenkamp Sep 24, 2018 08:53 AM 
computer saying trust relationship and cant log on
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