Service Request Ticket - # 69353

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2018 09:14 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120621[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 4txwbw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088432 downgraded to Pro Plus 2007

Wired NIC B8:CA:3A:C3:6E:A7


Wireless NIC 84:3A:4B:17:FC:43


Bluetooth NIC 20:16:D8:94:21:19

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Sep 24, 2018 12:11 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 24, 2018 09:26 AM 
Task reassigned to Robbie Downin.
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John Rushing Sep 24, 2018 09:17 AM 
The contact phone number is 8-8748
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John Rushing Sep 24, 2018 09:14 AM 
Rebecka Mickel said they have a laptop that can 
not connect to the network and is giving them 
the trust relationship error message.  Can you 
remove it from the domain and add it back on to 
MASH.  

The computer is located in Student Health & 
Counseling Center.
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