Service Request Ticket - # 69354

Service Request Information

CONTACT Name Smith, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2018 09:16 AM
Department Phone 88043
Location Email smithmj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20160787[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
Serial No. 002815570553 Location Tech - Moshe Martinez

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017; Microsoft Project Standard 2016 P0106243 JAN2018 SR#66301; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019,

Wireless NIC BC:83:85:22:AC:03


Bluetooth NIC BC:83:85:22:AC:04

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 24, 2018 10:16 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 24, 2018 10:16 AM 
was stuck on zero because power from dock isnt
enough to charge when completely dead. used OEM
charger until 5% and then plugged it into dock
where it charged normally again.
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Megan Thibeault Sep 24, 2018 09:19 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Sep 24, 2018 09:16 AM 
Michael's surface is not charging. Please take him
a loaner laptop and bring his surface and charger
back to the office.
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