Service Request Ticket - # 69356

Service Request Information

CONTACT Name Dechatelet, Ted   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2018 09:28 AM
Department Creative Arts Phone 88879
Location Email dechatet@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20150461[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell 23-in Touch Monitor #P2314T w/3 year Adv Exch
Serial No. CN0911NN7444561F926L Location PDR 2023 Giveaway

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Sep 24, 2018 01:04 PM
Status changed from (2) Scheduled to (5) Completed
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John Rushing Sep 24, 2018 01:04 PM
I tried resetting the printers, ended up removing 
and adding them back.  Printers worked after 
restart.
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Megan Thibeault Sep 24, 2018 10:20 AM
Task reassigned to John Rushing.
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Brighton Bohnenkamp Sep 24, 2018 09:42 AM
Task reassigned to UCS Tech.
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Brighton Bohnenkamp Sep 24, 2018 09:42 AM
Hold for authentication error when trying to print  
to veronica and mini cooper in rice auditorium.

Called to get tower number but no answer  
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Megan Thibeault Sep 24, 2018 09:33 AM
Task reassigned to Service Request Desk.
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Megan Thibeault Sep 24, 2018 09:33 AM
What is being held? Need more info, this is a
monitor W#
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Brighton Bohnenkamp Sep 24, 2018 09:28 AM
keeps getting hold for authentication error, it 
has been fixed a few times already 
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