Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hopkins, Gareth	Date	Sep 24, 2018 10:32 AM
	Department	Natural Science Division	Phone	89395
	Location		Email	hopkinsg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170681 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80LKJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; EndNote X9 MAC/WIN license UCS2018008042; Camtasia_Ed_2019-Snagit2020Bundle VISA2019010862 MAR2020 eligible for Camtasia 2020 UPG 5-18-2020 TRICIA;
	Wired NIC	78:7B:8A:C7:9C:F9
	Wireless NIC	24:F6:77:02:F7:C8
	Bluetooth NIC	24:F6:77:02:F7:C9

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Oct 10, 2018 02:05 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Yumin Chen	Oct 09, 2018 12:42 PM	Inventory Updated	Add Attachment
Yumin Chen	Oct 09, 2018 11:35 AM	Delivered. Waiting for John about Inventory	Add Attachment
John Rushing	Oct 09, 2018 11:05 AM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Oct 02, 2018 08:33 AM	John can you please update inventory on the loaner and make sure the portal app is being used.	Add Attachment
John Rushing	Sep 25, 2018 08:47 AM	Computer is located on my desk.	Add Attachment
John Rushing	Sep 24, 2018 04:41 PM	I ran a backup on his portable HD.	Add Attachment
John Rushing	Sep 24, 2018 04:07 PM	Loaner: W20131032	Add Attachment
John Rushing	Sep 24, 2018 03:29 PM	Genius Bar for Your Mac Case ID: 100652684697 Friday, September 28, 2018, 4:30 p.m. Apple Bridgeport Village 7293 SW Bridgeport Road Tigard, OR	Add Attachment
John Rushing	Sep 24, 2018 12:18 PM	Brought the computer and video adapter back to the office. I ran Apple Diagnostics (from the secondary monitor) and it did not find anything.	Add Attachment
Megan Thibeault	Sep 24, 2018 11:38 AM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	Sep 24, 2018 11:30 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Sep 24, 2018 11:30 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Sep 24, 2018 11:30 AM	still having issues	Add Attachment
John Rushing	Sep 24, 2018 11:04 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Sep 24, 2018 11:04 AM	I unplugged all devices and swapped the wall port and the computer came back on. He was able to login and use it.	Add Attachment
Megan Thibeault	Sep 24, 2018 10:34 AM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	Sep 24, 2018 10:32 AM	Mac wont turn on even though everything is plugged in	Add Attachment