Service Request Ticket - # 69366

Service Request Ticket - # 69366

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Service Request Information

CONTACT	Name	Reddan, James	Date	Sep 24, 2018 11:11 AM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	reddanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171045 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSLBRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSLBRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Finale25 license from Music Dept site license SR SEPT2018; WavePad Sound Editor Masters Edition Versions 8.27(FreeUPG 9.01.) WIN VISA2018008159 OCT2018; Provalis Research ProSuite Academic ( includes QDA Miner 5, WordStat 8 & Simstat) VISA2018008158 OCT2018;
	Wired NIC	D8:9E:F3:4B:AA:B5

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 25, 2018 10:41 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Sep 25, 2018 10:40 AM	Software installed!	Add Attachment
Shina Oladiti	Sep 25, 2018 08:29 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Sep 24, 2018 03:49 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Sep 24, 2018 03:49 PM	tomorrow before 11am	Add Attachment
Megan Thibeault	Sep 24, 2018 01:27 PM	**This is an email** Hi Megan, I will be in my office today until 2:15pm. I am also free tomorrow morning before 11 and after 330pm. Just a note, if you need the internet for any part of the installation, the Ethernet and Phone have not been activated in my office yet. Thanks so much! I appreciate all you do! James	Add Attachment
Megan Thibeault	Sep 24, 2018 11:39 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Sep 24, 2018 11:39 AM	**This is an outgoing email** Hi James, We were just following up with you regarding a service request that we have for you. (#69366) Description: INSTALL FINALE25 software from MUSIC Dept license(multi-user) for Dr. Reddan on PC desktop SH124 We were wondering what your availability looks like so we can get Finale installed for you? Thanks, Megan Eichler	Add Attachment Public
Tricia Flaherty	Sep 24, 2018 11:11 AM	software and license details can be found here: T:\Finale\Finale25	Add Attachment